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Podcast: Design Critique: Products for People
Episode: DC118 Critique: Kobo eReaders
Description: Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His current model is a Kobo Glo. As usual, the discussion follows Tim's list of Customer Experience Phases: Encounter Decision Purchase Out of the Box Early Use Longitudinal Use In addition to critiquing the Kobo software and...