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Podcast: Design Critique: Products for People
Episode: DC114 Critique: When People Are the UI in Service Designs
Description: In service design and delivery, people are the user interface between an organization and its customers. This anecdotal episode recounts two excellent customer experiences with two seemingly well-run companies. Both employ people whose friendly personalities and professional skills, backed by efficient business processes, won them Tim's business.Story 1: WOW Internet makes switching from internet service provider AT&T Uverse painless and affordable.Story 2: A Plus Auto Repair & Transmission shows how to win expensive repair jobs over Hodges Subaru, an official dealership.A bonus critique of the ConnectSense CS-TH Wireless Temperature Sensor shows how crucial first...