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Podcast: Contractor Growth Network
Episode: #424 How To Never Lose A Customer AGAIN (featuring Joey Coleman - Author)
Description: REGISTER FOR THE NEW ERA OF CONTRACTING SUMMIT HERE: https://www.contractorgrowthnetwork.com/the-new-era-of-contracting-summit/ Â On today's episode of our podcast we welcome Joey Coleman, a renowned expert in customer experience and author of the Wall Street Journal bestseller, 'Never Lose A Customer Again.' With over two decades of experience transforming customer interactions for prestigious clients like Zappos and NASA, Joey brings a wealth of knowledge to our show. In this episode, we delve into the nuances of customer service versus customer experience, the critical importance of the first 100 days in a customer's journey, and t...