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Podcast: The Piano Sensei Way
Episode: 10 The Way to Be Confident in Your Policies (w/ Tiffani Smith)
Description: Tiffani is back by popular demand! We talk about being confident in your policies in order to protect your business, produce efficiency, and increase satisfaction! We both share examples and stories of how confident policies helped our studios. We discuss many tips on how to be confident including: explaining the protection, efficiency, and satisfaction to clients; practicing in front of a mirror (yes, really!); role playing; telling clients you'll get back to them so you have time to think; keeping it brief; and combining confidence with kindness! Tiffani reminds us to make policies that are easy it implement and...