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Podcast: Generation AI: Automating Better Business
Episode: AI Year in Review: Breakthroughs in CX, Ethics, And Creativity
Description: To close-out a truly remarkable year in AI, and looking ahead to next year, our hosts, Ruth Zive and Joe Bradley reflect on the year’s most pressing questions and exciting breakthroughs in the space. They highlight how customers, employees, and brands have benefited, as well as their predictions around the ongoing impact on businesses going forward.Join us as Ruth and Joe discuss:The profound impact of AI on customer service, from augmenting human activities to the economic considerations surrounding big language models vs. smaller, data-trained models for decision-makingThe evolution of ethics in AI development — and the pers...