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Podcast: The Agile Brand with Greg KihlströmŸ: Expert Mode Marketing Technology, AI, & CX
Episode: Demystifying CX Governance with Sami Nuwar
Description: Today weâre going to talk about demystifying CX governance, what exactly we mean by âgovernance,â as well as the components that make it truly work for an organizationâand their customers.To help me discuss this topic, Iâd like to welcome Sami Nuwar back to the show. He is a Customer Experience Leader and Thought Leader who has worked with some of the worldâs top brands on CX initiatives.Resources
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Flavors of Governance: Govern...