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Podcast: Remarkable Retail Podcast
Episode: The Ticking Time Bomb of eCommerce Returns
Description: Product returns have always been part of the retail equation--and an often high cost of doing business. But over the years, free and easy returns have become a new basis of competition. As e-commerce typically brings with it return and product exchange rates 3-5 times as high as those in brick & mortar stores, the growing penetration of online shopping can create more speed bumps in the customer experience, increasing costs for retailers and real ecological challenges.In this episode we dissect what's driving returns, why it matters and what can be done about it. We speak first...