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Podcast: Dan Hill's EQ Spotlight
Episode: Roland T. Rust and Ming-Hui Huang, "The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy" (Palgrave MacMillan, 2021)
Description: Today I talked to Ming-Hui Huang about her book (coauthored with Roland T. Rust), The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy (Palgrave MacMillan, 2021)This episode covers the movement of the economy from brawn to brains to hearts. Put another way, the focus here is on the movement from the Physical Economy (farming, factories, etc.) to the Thinking Economy to now the dawning of the Feeling Economy. In the near-term future, artificial intelligence (AI) will handle the thinking tasks and humans on the job will focus on adding value through empathy and their inte...