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Podcast: The Accountability Minute:Business Acceleration|Productivity
Episode: Handling Incoming Calls More Effectively - Phone Script
Description: The purpose of a script that I created on How to Handle Incoming Calls is designed to help with time management and productivity of everyone on the team by scheduling return phone calls for the person who has to return the call to answer the question for which the client is calling about. This significantly helps reduce distractions and provides even better client service to the person calling. You no longer drop everything when someone calls to scramble to get them answers, unless a true extreme emergency (which most calls aren’t). This process serves everyone involved much better th...