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Podcast: The Agile Brand with Greg KihlstrƶmĀ®: Expert Mode Marketing Technology, AI, & CX
Episode: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia
Description: Recent consumer research by Sinch MessageMedia showed that 32% of customers expect an immediate response when they contact your business, and many brands are simply not equipped to handle that at scale. Today weāre going to talk about the importance of speed of communication when optimizing the customer experience.To help me discuss this topic, Iād like to welcome Doug Rubingh, President US & UK at Sinch Message Media.ResourcesPartnerHero: to waive set up fees, go toĀ https://partnerhero.com/agileĀ and mention āThe Agile Brandā during onboarding!RainFocus INSIGHT: Experience...