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Podcast: Power House
Episode: Phil Shoemaker: Building a startup mortgage bank
Description: On this week’s episode of the Power House Podcast, HousingWire CEO Clayton Collins chats with Phil Shoemaker, CEO of The Loan Store. Phil joined The Loan Store as CEO last June after a five-year stint at Homepoint and has also held various positions at Caliber Home Loans during his 28-year mortgage career.Today, Phil emphasizes the importance of always focusing on providing excellent customer service rather than relying solely on technology and maintaining a startup growth mindset as the organization scales. They also discuss volume growth strategy as we head into 2024 and the industry’s need to b...