Want to create an interactive transcript for this episode?
Podcast: Business Minds Coffee Chat
Episode: David Avrin | Focusing In On The Customer Experience
Description: David Avrin, customer experience and marketing keynote speaker and consultant, author, and podcast host joins me on this episode. We talk about David's origin story from being in theater in college and singing in a popular acapella group to becoming a customer experience expert, the customer journey, why saying "no" is hurting your business, the tough conversations businesses need to have, social engineering, creating off-ramps, and more. Get connected with David: Website: http://www.davidavrin.com/ Facebook: https://www.facebook.com/therealdavidavrin Instagram: https://www.instagram.com/therealdavidavrin/ T...