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Podcast: waterloop
Episode: #209: The Cleveland Social Connection
Description: The Northeast Ohio Regional Sewer District (NEORSD) has consistently defied conventions in the use of social media by a water utility. Their approach combines humor and human connection to foster relationships within the community. During the last holiday season, they took their efforts a step further by encouraging people to dial a phone number, which greeted them with a heartfelt voice message. In this episode, a conversation with NEORSD Communications Manager John Gonzalez delves into the profound impact of this message and explores some of the most memorable moments from their social media endeavors. <...