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Podcast: TIQUE Talks: The Business Podcast for Travel Advisors
Episode: 61. Auditing Trip Details To Minimize Errors And Enhance Client Experience with Ashlyn Puckett
Description:
It’s no secret that planning a trip involves numerous details. It's easy for small things to fall through the cracks, potentially impacting the overall client experience. Ashlyn Puckett, Tique’s workflow guru who previously served as a client experience manager for a host agency, walks through how to audit a trip prior to travel in order to minimize risk of errors and oversight.
According to Ashlyn, there are four main points to auditing a trip: the itinerary creator, airfare details, hotel preparation, and back-office tasks. Learn how these auditing practices can save you from heada...