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Podcast: Commonwealth Club of California Podcast
Episode: Robert Sutton and Huggy Rao: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
Description: What is “destructive friction”? Bestselling authors Robert I. Sutton and Huggy Rao say that every organization is plagued by destructive friction; yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse.Join us as Sutton and Rao teach people how to become “friction fixers.”Sutton and Rao say skilled friction fixers think and act like trustees of others’ time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help...