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Podcast: Fraudology Podcast with Karisse Hendrick
Episode: Smarter Chargeback Battles: When to Fight and When to Forfeit w/ Shawn Kelley (ex-SeatGeek)
Description: Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this insightful episode of Fraudology, join host Karisse Hendrick and special guest Shawn Kelley, former director of payment and risk at SeatGeak, as they delve into the complexities of chargeback management in the e-commerce sphere. Tackling the balance between technology and human intervention, Shawn shares his experience and how both can be leveraged for the best possible outcomes.Gain valuable perspectives on how to optimize win-rates and why adopting a customized, intelligent approach to chargeback responses is crucial for maintaining...