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Podcast: Under the Influence with Martin Harvey
Episode: A listener's question - How to handle re-exam shituations! 💩💩💩
Description: Objectively measuring the progress your clients make is a key to creating a high retention practice. But what if the measurements don't improve (or get worse) by the time of the re-exam? It's a shituation that can have the client deeply dissatisfied and you feeling uncertain about how to discuss it and what to recommend next.
In today's episode Martin maps out a framework that takes into account the technical and communication aspects of this shituation to give you an approach that will leave you feeling much more certain with your care plans and re-exams.
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