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Podcast: Creating a New Healthcare
Episode: Episode #167: A Master Class in Humanizing the Healthcare Experience – with John Boerstler, Chief Veterans Experience Officer, Dept of Veterans Affairs
Description: Friends,
This interview should be required listening for every chief experience officer, every marketing officer, every chief medical officer and every chief executive officer in American healthcare.Â
Why? Because – when benchmarked against other public and private healthcare systems the VA outperforms on patient experience and consumer trust metrics.Â
And, if you want to understand ‘how’ – listen to this interview. I would suggest listening to it more than once – to capture the principles, strategies and tactics that John and his colleagues are deploying to achieve a world-class healthcare experience. Keep in mind that the VA provides c...