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Podcast: The Medical Alley Podcast (Presented by MentorMate)
Episode: Medical Alley Webinar Replay: "The 1-Click Patient Experience: How Experience Design is Improving  Outcomes Confirmation"
Description: Long ago, banks realized that adding a second teller reduced wait times by a whopping 95%, and this dramatically improved customer satisfaction and retention. There is a long explanation to why that is but, most importantly, it shows that improving the user experience can have unexpectedly large impacts. Amazon has become famous for their 1-click technology that has made ordering just about anything almost frictionless. Bold healthcare innovators are bringing these experiences to healthcare and, as a result, are creating competitive edges for their companies, leading to more satisfied patients and customers. In this Medical Alley Podcast episode, listen as Medical...