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Podcast: Tomorrow's Leader
Episode: #137 - Inspect the Client Experience
Description: Send us a textIn today's episode, John Laurito talks about the importance of inspecting your client process and making sure that you don't stray too far from the business's basics as a leader. Customer interaction is critical, and oftentimes, leaders lose sight of that. Keeping the business processes sailing smoothly and the internal team happy is crucial, but don't forget that client-facing processes are vital as well.Show notes:[1:45] An example of a company that lost touch with customer experience[6:13] As leaders, how many times do you lose sight of the core...