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Podcast: Customer Experience Superheroes
Episode: Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor
Description: Christopher Brooks' Customer Experience Superheroes starts its 7th season with a very important message in the world of accelerated digital dominance - people matter in CX. The message is shared loud and clear by Victoria Taylor of VictoriaTayluk, our first guest of this latest series. Victoria, a CX consultant is in conversation with host, Christopher Brooks on this critical topic. 2020 has seen the demise of the face to to face experience interaction, and a replacement with digital engagements. But this is not through choice its through circumstance. In discussion, Victoria explains why now its more important tha...