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Podcast: Inside Commerce: Ecommerce Strategy, CX and Technology Podcast
Episode: Episode 67: Why Customer Centric Businesses Are More Profitable with Martin Newman
Description: In our 67th episode, we're joined by a global thought leader in ecommerce and CX, Martin Newman. Martin talks to us about the importance of customer experience, where it should sit in a business and the perils of bad customer service with practical examples. He also explains his new CX platform Customer Service Action and where it fits in a retailer's customer service framework.