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Podcast: Lawyer Business Advantage
Episode: The Power of Process with Brad Herda
Description:
In this episode, Alay and Brad discuss:Â
Best practices from the manufacturing sector that apply to law firms.Â
Why the billable rate is the wrong metric to focus on when looking at growth.Â
Defining success to ensure successful staff.Â
Key Takeaways:Â
Focus on a happy customer and everything else will take care of itself. Take care of the client first.Â
The process does not need to change, even if the scope of the work changes.Â
There is a big difference between process and work instructions. Create the process and allow your team to writ...