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Podcast: Closed Monday
Episode: Cultivating Culture and Cash Flow w/ Preston Lee, Founder, The 30% Rule
Description: Summary
Preston Lee shares his background in the restaurant industry and the challenges of getting restaurant owners to recognize issues. The significance of company culture and alignment in restaurant success Preston also touches on the future of restaurant technology, including the potential use of AI and the power of social media in driving business, and much more.
Takeaways
Verbiage and personalization are crucial in creating a positive dining experience.
Servers should be seen as salespeople and focus on building relationships with customers.
The three goals of customer service are to get...