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Podcast: CXOInsights by CXOCIETY
Episode: PodChats for FutureCIO: Secret path to practical AI
Description: IDC predicts that in 2024, 50% of APAC cities and states will pilot GenAI to improve efficacy in community outreach and customer service, procurement, staff recruitment and training, and software development.The latest IDC FutureScape report predicts that AI and automation technologies will remain central to tech investment initiatives. According to Dr Lily Phan, Research Director, Intelligent Automation at IDC Asia/Pacific AI is needed to lower operational costs, reduce staffing pressure, revamp end-user experience, and democratize decision-making power. The adaptability and efficiency offered by AI and automation solutions can provide the technologies that can mitigate staff s...