Want to create an interactive transcript for this episode?
Podcast: Grow Strong Leaders Podcast
Episode: 269: Experience Rules with Your Customers and Your Employees
Description: No matter what leadership role you have, what you and your team do on a daily basis affects your customers, either directly or indirectly. Do you have systems in place for tracking and managing both the customer experience as well as your employees’ experiences?If you don’t, you’re in for a treat because our guest Michael Hinshaw is an expert in the area of customer experience, also known by the letters CX. Michael is the Founder and President of customer experience consultancy McorpCX, and he’s recognized on more than a dozen lis...