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Podcast: Gemba Academy Podcast: Lean Six Sigma | Toyota Kata | Productivity | Leadership
Episode: GA 521 | Celebrating Quick Wins with Alen Ganic
Description:
This week’s guest is Alen Ganic. Ron and Alen discussed Alen’s work with the City of Grand Rapids, process improvement from the customer perspective, and the importance of celebrating quick wins. An MP3 audio version of this episode is available for download here.
In this episode you’ll learn:Â
Alen’s favorite quotes (2:02)
His background (5:21)
How the mayor discovered lean (9:12)
An anecdote about the water department (10:47)
What you can do to introduce and sustain a lean initiative (15:03)
Focusing on process improvement from the customer’s perspective (21:27)
The importance of measuring (22:50)
Approaching those “in the middle...