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Podcast: Investor Connect Podcast
Episode: Startup Funding Espresso – Product Experience Best Practices
Description: Product Experience Best Practices Hello, this is Hall T. Martin with the Startup Funding Espresso -- your daily shot of startup funding and investing. Product experience is the customer's journey with the product from adoption to trial to ongoing usage. This is separate from the customer experience which includes interactions with the company including buying the product, training, support, and more. The better the product experience, the better the overall customer experience which results in lower churn and higher retention rates. Build into the core product all the key elements such as purchasing the product, unsubscribing, support, training, and community. T...