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Podcast: ChargeForward With Chargebacks911
Episode: Why Your Customers File Disputes: Learn What the Latest Research Says About Cardholder Intent (Webinar Replay)
Description: Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911Â
Banks, processors, and especially merchants are understandably concerned with rising chargeback volume. But do consumers share this concern? Do they really even understand chargebacks at all? We explore the findings of the 2024 Cardholder Dispute Index. Based on a survey by Chargebacks911, this detailed report helps show how cardholders are impacting the chargeback landscape.
How well cardholders really understand chargebacks
Why subscription billing models may increase disputes
Which industries seem most susceptible to chargebacks
How consumers feel banks handle disputes
Samples of responses to specific chargeback sit...