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Podcast: AWS Podcast
Episode: #436: [Right Now at AWS] Episode 5 - Save costs or innovate? Learn how customers are doing both with Amazon Connect
Description: Projects are often classified as cost-cutting measures or innovation initiatives that improve customer experiences. But cloud contact center service Amazon Connect is shifting that either-or mentality. With out of the box AI / ML capabilities, Amazon Connect is being leveraged by customers across industries to reach people in new ways. And the customer experience improvements are coupled with up to 80% savings compared to legacy systems. Listen to podcast and learn how customers as disparate as Intuit and Los Angeles County are gaining business benefits with Amazon Connect. Learn more and contact the team: https://aws.amazon.com/connect/