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Podcast: The KPI Podcast
Episode: Leadership & KPIs with Clayton Drotsky
Description: Clayton Drotsky joins us on the latest episode of the Contact Center KPI podcast!With 18 years of contact center leadership experience, Clayton is taking a different approach in today's episode.We're discussing the big picture and how leaders should approach KPIs!KPIs are usually decided on at the higher levels and then are communicated down the ladder. But there is usually a communication breakdown which causes a gap in why these KPIs needed to be achieved in the first place. Where do you start? First, ask yourself doe...