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Podcast: Owner To Owner Podcast
Episode: Mark Horwood from Captivate Connect provides telco tips for regional business owners
Description: Mark Horwood grew up in a farming family and so he understands life in the regions. He had been involved in a number of businesses before starting Captivate Connect https://www.captivateconnect.com/From Perth they now supply telephony and phone system to businesses right throughout the country. Mark thinks their success is down to "the big telcos not being that flash at giving good service". In this episode we discuss;How essential the phone still is to many regional businessesCustomer serviceWhy customers still value a human interaction via a phoneUsing 'on-hold' ti...