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Podcast: SOS Small Business Success for Salons & Spas Owners
Episode: SOS The Captain of Policy, Procedure and Guidelines
Description: If we look at our business issues as there is no one to blame but yourself, how different would your reaction be if it was up to you to have operational excellence? We will be looking at both sides of the coin or ship to understand what policies, like cancelation or late policies to mandate, what procedures to implement, and how guidelines play the mediator of all your customer service cycle.
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