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Podcast: Sidekick Strategies Expert Interviews
Episode: Proactive, Post-Sale Order Management with HubSpot with Chris Carolan
Description: In this conversation, George B. Thomas and Chris Carolan discuss the challenges businesses face with current customer order management systems and how integrating CRM systems with custom objects can improve the post-sale order management process. They emphasize the importance of creating proactive and self-service experiences for customers, especially in the B2B space.
They also explore the limitations of traditional line items for order management and the benefits of modernized growth strategies in meeting the evolving expectations of industrial and manufacturing customers. The conversation concludes with a demo of using HubSpot to manage customer orders. This conversation explores the use...