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Podcast: The Future Of Work With Jacob Morgan
Episode: Former CEO of United Airlines Oscar Munoz on What Nobody Tells You About Leadership & Turning Around A Company In Crisis
Description: When Oscar Munoz took over as the CEO of United Airlines, the company was in complete chaos. There were issues with unions, the financials weren’t looking good, customer complaints were damaging the brand reputation, and the company had gone through 8 CEOs in 10 years! During his time as CEO he managed to turn things around, securing employee and customer loyalty and putting the airline back on track. In this episode we talk about what he did to make that turnaround happen including: going on a company-wide listening tour, involving employees in the decision-making process and getting rid of leaders who...