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Podcast: The Art of Making Things Happen (Bluefishing) Steve Sims
Episode: Joseph Michelli
Description: Welcome back to "The Art of Making Things Happen with Steve Sims." Today's episode features an enlightening discussion with Joseph Michelli, an acclaimed author and authority on customer experience. With a resume that includes work with iconic brands like Ritz Carlton, Starbucks, and Zappos, Joseph brings a wealth of knowledge on creating value and building meaningful connections with customers. Despite battling a cold, our host, Steve Sims, dives into the essence of the customer journey, exploring how companies can cultivate relationships beyond mere transactions. Joseph provides insights into the power of emotions over logic in customer interactions...