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Podcast: Remarkable Results Radio Podcast
Episode: How To Offer The Best Customer Support Without A Quality Team: Spoiler Alert, You Can’t! [RR 950]
Description: Thanks to our Partner, NAPA Auto Care Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture. Tom Petty, Petty Motorworks, Waretown, NJ Show Notes Watch Full VideoTST Seminars: https://www.tstseminars.org/NAPA Auto Care Gold status (00:01:24)Â Tom Petty discusses NAPA AutoCare Gold status and its significance.Technical training and progression (00:03:13)Â Tom Petty's technical training and progression through the years.Family business and technical training (00:04:22)Â Tom Petty's decision to start a family business and...