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Podcast: Human Capital Leadership
Episode: Special Episode - Resilience Building and Women’s Empowerment, with Katie Mares
Description: In this podcast episode, Dr. Jonathan H. Westover talks with Katie Mares about resilience building and women’s empowerment.
As a brand experience expert, TED talk speaker, and #1 Best Selling Author of CustomHER Experience, Katie Mares (linkedin.com/in/katie-mares-ctdp-mcatd-cpsa) knows firsthand the challenges organizations encounter as they strive to design a sustainable and effective CX program tailored for the female consumer. Katie brings to a unique blend of experience, combining her expertise in customer experience, resilience building, and women’s empowerment. Using her experiences as a Chief Inspiration Officer, building company infrastructure, and designing customer experience progr...