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Podcast: The Bootstrapped Founder
Episode: 316: Marybeth Alexander — Knowledgebase Secrets
Description: Marybeth Alexander is the Chief Executive Owl at KnowledgeOwl, a SaaS that focuses on providing the most impactful knowledgebase you could possibly have. We talk about using knowledge management systems outside their "usual" domain of customer service: Marybeth teaches how you can employ a KB for marketing, sales, and even internal documentation purposes. We also tackle the topic of AI in knowledge management, how extremely simple pricing can be a growth lever, and we dive into the sustainability practices of a B-corp.It's a ... knowledge-packed episode!00:00:00 Tools and Scope in Customer Service