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Podcast: businessline's State of the Economy Podcast
Episode: AI and jobs: What's the outlook for India's BPM sector?
Description: In this State of Economy Podcast, businessline’s Haripriya Sureban talks to Vikas Bhalla, President and Head of Insurance Business at EXL, and Srikanth Srinivasan, Vice President and Head of Membership and Outreach at nasscom, on the impact of generative AI on India's BPM (Business Process Management) sector. Srikanth kicks things off by painting a picture of India's impressive tech landscape, highlighting how the BPM industry is a key player, contributing billions to the economy and holding a top spot in global services rankings. “AI has played a significant role in enhancing productivity, ensuring high perfor...