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Podcast: Your Intended Message
Episode: 26 Jeff Mowatt, Customer Experience Strategist
Description: Customer experience. How important is that to you - for your customers?
What are you doing to enhance the experience for your customers?
Are you sure you are building trust?
Jeff Mowatt, reveals insights from the customer perspective. Perhaps you meant well, but did your words convey the intended message? What might you say instead? How might smarter word choices build more trust with your customers and cement the loyalty of your relationship?
How might you position yourself as a trusted advisor instead of a phony friend? Why is that important to your business success?
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