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Podcast: Behind the Growth
Episode: Sabih Ahmed on Mastering Conversational AI for Business
Description: In this episode of Behind the Growth, host Imran Mian welcomes Sabih Ahmed from Scotiabank, who shares his decade-long experience in deploying conversational AI. Sabih emphasizes the importance of aligning conversational AI applications with customer needs over mere cost-cutting. He explains how these technologies should focus on high-volume, low-complexity tasks to optimize operational efficiency. Sabih also discusses the critical steps involved in developing conversational AI from identifying suitable use cases to securing executive buy-in. He stresses the need for clear business objectives and robust testing to avoid potential pitfalls, using real-world examples to illustrate common challenges and...