Want to create an interactive transcript for this episode?
Podcast: Retail Remix
Episode: How Messaging Drives Contextual CX
Description: As consumers rely more on digital channels to browse and buy, retailers are embracing real-time communication channels to drive consumer engagement and conversions. Text messaging, live chat and social messaging are driving a new era of customer engagement that supports personalized, contextual experiences. During this week’s Retail Remix, we sit down with Dennis Steele, Co-Founder of Podium, a company that is helping shape this new era of CX. Listen to get his take on:  Which new consumer behaviors are driving the shift to contextual CX;  Common challenges with disparate communication solutions that hinder success; and How me...