Episode: Snippet- TJ Macke, SVP of Strategy at Sapper Consulting, Discusses the Need for Balancing Time and Capability.
Description: Learn the art of customer service through tailored templates, roleplay, and personalized coaching. Match your team's capabilities with time investments to master the brand voice and enhance customer interactions.
Check out the full episode here 👉https://bit.ly/44zqBcZ
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