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Podcast: Disney Insights
Episode: Welcoming All Who Come to This Happy Place!
Description: Welcome to this Disney at Work podcast. Walt's opening words when he dedicated Disneyland was:
"To all who come to this happy place...Welcome!"
Welcoming guests is a hallmark of the total Disney experience. One of the four Disney keys is Courtesy. A critical customer service behavior expected of all Disney Cast Members is that they greet, welcome, and thank all guests. I saw much of that when guests first pored into Disneyland last week as the gates finally reopened after a long hiatus. I myself felt very welcomed when I first came down Main...