Want to create an interactive transcript for this episode?
Podcast: Dental Leaders Podcast
Episode: #240 Prav’s Solo Show — The Customer Journey
Description: How do dental practices stand out from the competition in a fiercely competitive marketplace that’s becoming more crowded by the day?
Join Prav for an in-depth discussion of defining and leveraging your clinic’s unique selling points to design unique, memorable customer journeys and stand out from the competition.
Enjoy!Â
In This Episode
00:01:30 - TCO training—evolution and adaptationÂ
00:09:00 - Creating unique patient journeys
00:17:25 - USP examples
00:20:30 - Leveraging USPs
00:26:15 - Consultation to closure
00:32:50 - Journey mapping and refi...