Want to create an interactive transcript for this episode?
Podcast: The Business of Customer Love
Episode: The secrets to deploying effective digital transformation projects that enrich your customer interactions with Sam Magee
Description: In this episode we spoke with Sam Magee. Sam has over a decade of experience spanning marketing, CX, operations and CRM and is currently the Head of Product & CX at Capsule Insurance.Sam discussed her experience in bringing customer data out of multiple silos across the business and best practices around creating a more holistic and actionable view.During our chat, Sam also shared some examples of what larger corporations can learn from scale ups with regards to digital transformation projects.Hosted by Ausha. See ausha...