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Podcast: Under the Influence with Martin Harvey
Episode: Is what your CA saying stopping people from rebooking?
Description: To get great results it's important that people follow their care plans. We focus a lot on communication approaches that help people see the value of rebooking to support their progress. But what if what your CA says doesn't support what you say? Or worse, what if it actually sabotages what you have said!
In this episode, Martin breaks down the best ways for the CA to finish the visit to support people rebooking (and what they should never say).
To learn more and register for the ACA Conference 27-28 July https...