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Podcast: Service MVP Sales Training Podcast with Joe Crisara
Episode: Episode 75 - Mastering Call-by-Call Management: A Family Business Success Story
Description: Welcome to the Service MVP Podcast! In this episode, America's Service Sales Coach, Joe Crisara, sits down with Rocky Lozano and his son, Andrew Lozano, from Air One Services in Colton, California. Join us as they share their journey of mastering call-by-call management for their service team.Rocky discusses the history of their family-owned business, which includes his four sons and wife, and how they've grown over 17 years. The Lozano family recently completed an intensive four-day hands-on training at the Service MVP office, learning to refine their service processes and improve customer care.Andrew, who...