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Podcast: The KPI Podcast
Episode: Gig Economy with Nate Nammour
Description: Have you heard of GigCX? Well Nate Nammour, Director of Partnerships at ShyftOff, joined the Contact Center KPI podcast to discuss the gig economy for contact centers. Nate discusses the productivity stats of traditional W2 agents vs. 1099 gig workers.The results are fascinating. If you're looking to move towards a gig model or hire an outside agency,Nate shares his secrets on what steps you should take.